Hi, 

We're sorry that you are experiencing an issue with the Indeemo app. 

First, please check you have the latest version of the Indeemo App here: indeemo.com/download

Then, try the following steps: 

• Please check 'My Responses' to ensure the upload is present and has a green 'Uploaded' status.

If the issue persists, please screen shot the error message on the app and send it android-support@indeemo.com and we will get back to you as soon as we can.

Thanks, 

Indeemo Support.